GrowLytics offers automatic credit refunds for failed or blocked submissions — and a 7-day satisfaction refund for purchased credit packs under specific conditions.
The following situations result in an automatic credit refund — no request needed:
| Situation | Refund | How |
|---|---|---|
| URL blocked by SEO pre-assessment (critical issues: noindex, 404, robots.txt block) | ✓ Auto | Instant, same session |
| Duplicate URL detected before submission | ✓ Auto | Instant, not charged |
| Google API submission error (5xx, rate limit, authentication failure) | ✓ Auto | Within 24 hours |
| System error during processing (task crash, timeout) | ✓ Auto | Within 24 hours |
We offer a 7-day satisfaction refund on purchased credit packs under these conditions:
Credit packs that have been substantially used (more than 20% consumed) are not eligible for refund. We cannot refund credits that have already been used for URL submissions, GSC inspections, SEO analyses, or site audits.
| Situation | Refund | Reason |
|---|---|---|
| URL submitted successfully but Google chose not to index it | ✗ No | Indexing decision is Google's, submission was completed |
| GSC inspection returned "not indexed" verdict | ✗ No | Inspection was completed — result is from Google |
| SEO analysis completed (any score) | ✗ No | Analysis was completed and delivered |
| Site audit credits used for pages already analyzed | ✗ No | Service was delivered |
| Free signup credits (10 credits) | ✗ No | Not purchased — cannot be refunded |
| Credits used more than 30 days ago | ✗ No | Outside refund window |
| Account terminated due to policy violation | ✗ No | Violation of Terms of Service |
To request a credit pack refund, email us at support@grow-lytics.com with:
We respond within 48 business hours. Approved refunds are processed within 5-7 business days to the original payment method.
GrowLytics credits never expire. You can purchase credits today and use them 2 years from now. This is by design — we don't want you to feel pressured to use credits before an arbitrary deadline.
We review all refund requests on a case-by-case basis. If you experienced a genuine technical failure on our end that wasted your credits and wasn't covered by the automatic refund system, contact us and we'll make it right.
Refund questions: support@grow-lytics.com
Response time: within 48 business hours.